Encoretech President Jeffrey Roach featured in Legal IT Today, ‘The Verdict’, December 2015


Technology is advancing at an

ever-increasing pace and

efficiency is the new mantra for

law firms. In order to pair the two,

what are the minimum technology

skills required of a lawyer in 2016?

And what will they be in 2026?

We asked three experts for their views on the touchy
subject of lawyers’ technological prowess

Click here for The Verdict

Get your complimentary electronic subscription of Legal IT Today

Re-printed with permission by Legal IT Professionals and Legal IT Today.

Word 2013: Better by Design … Part Three of an Ongoing Series

This article authored by Jeffrey Roach originally appeared in the February 2015 issue of ALM’s LJN LegalTech Newsletter.

Welcome back. If you have read my previous two articles you are well on your way to Word nirvana. If not, I recommend you take a moment to catch up on those articles before you tackle this one. The good work we did to set up the default look and feel of the Microsoft Word environment can have a huge impact on the usability of the product. Another way that we can improve the overall experience is to tweak the variety of settings that lurk behind the scenes. That’s right, it is time to talk about Word Options.

There’s a reason why I call my two-day strategic planning session for Office 2013 Black Holes & Revelations. Word is full of mysteries. When you start to dig into them, if you are lucky you may be rewarded with that elusive a ha! moment: a revelation. But just as often, the deeper you dig the more confused you become: a black hole. Read more

Encoretech Partners with Suffolk/Flaherty Technology Audit to Help Accelerate Test Adoption and Lawyer Tech Proficiency


Encoretech to leverage tech training and learning program expertise to maximize LTA effectiveness

Atlanta, GA – November 12, 2014 – Encoretech, a premiere learning & development organization delivering technology training and migration solutions to the legal and corporate communities, today announced a partnership with the Suffolk/Flaherty Legal Technology Audit (LTA) and its founder Casey Flaherty. As a LTA strategic training partner, Encoretech will provide training consulting services including content development, skills assessment and LTA-readiness to help firms prepare for the LTA.

The LTA assesses how well firm attorneys, paralegals and support staff use basic law practice technology, such as word processing and spreadsheets, to complete commonly encountered legal tasks. The LTA has been available to registered law firm test takers since this September. Clients are able to utilize the LTA internally and request scores of their outside firm attorneys, paralegals and support.

“Our mission is for attorneys, paralegals and support staff to be technologically proficient. That requires getting them to finally take training seriously. The LTA is not intended to embarrass anyone but, rather, to raise the bar of base tech proficiency,” stated Casey Flaherty. “We are aware of Encoretech’s reputation in the legal technology training and learning space and are very excited to welcome them as an LTA partner. Their keen understanding of how to best work with legal professionals when it comes to tech training will undoubtedly contribute to mutual long term success.” Read more

Word 2013: Better by Design … Part Two of an Ongoing Series

This article authored by Jeffrey Roach originally appeared in the November 2014 issue of ALM’s LJN LegalTech Newsletter.

Judging by the default setup of Word 2013, it seems that the good folks at Microsoft have never heard the old adage that you only have one chance to make a good first impression. My initial reaction to Word 2013 with its ALL CAPS TABS and glaring white theme was too long for the good ol’ days of Word 2010. This proves another well known adage in technology training: “no matter how much someone complains about something being broken, they will complain even louder when you try to fix it.” Read more

Word 2013: Better by Design

This article authored by Jeffrey Roach originally appeared in the September 2014 issue of ALM’s LJN LegalTech Newsletter.

Hey, wanna know the one rule for a flat stomach? How about the secret $5 wrinkle buster? [Spoiler] There is no one rule or $5 secret. But it must be part of the human condition to seek out quick solutions to thorny problems, because we keep clicking these ads. This trickles into my little corner of world through a seemingly harmless question: Should I turn that off? “That” could be anything from Keep track of formatting to Prompt to update style. People will run up to me at a conference or after a speech and ask me crazy things like whether they should turn off Set left- and first –indent with tabs and backspaces. Although the details of the question change, my answer is always the same. I don’t know, should you? Read more

Encoretech Expands Legal Technology Training; Adds Training-as-a-Service

New training-as-a-service (TaaS) focused on legal training strategies and expansive, yet flexible training service delivery

Atlanta, GA – June 23, 2014 – Encoretech, a premiere learning & development organization delivering technology training and migration solutions to the legal and corporate communities, today introduced the Encoretech Training-as-a-Service (TaaS) offering. As part of the new solution, Encoretech will work with law firms on ways to strategically redesign their legal technology training programs including new hire training and onboarding; online and distance learning; staff skill & proficiency development; learning management system (LMS) customizations; training content development; and utilization of new, innovative training delivery methods.


Legal professionals are increasingly faced with the daunting task of mastering new technologies at break-neck speeds without the appropriate learning systems and training resources to help them along the way. Encoretech’s TaaS is a managed training service offering focused on blending training strategy and a ‘best practice’ approach to law firm training design with a variety of proven delivery methods including online and distance learning, lawyer skills development and classroom training. Read more

Reinventing traditional law firm training: Ari Kaplan interviews Encoretech President Jeffrey Roach for his popular Reinventing Professionals blog

Last week, Encoretech’s President Jeffrey Roach sat down with Ari Kaplan, author, blogger, speaker and software entrepreneur, to discuss Encoretech’s new approach to the old legal technology training model and how the training veteran is helping technology-challenged lawyers close the base technology proficiency gap. Please click here to listen to the full 6 minute podcast or read the ‘Q&A’-style summary below.

Q: Tell us about Encoretech and its mission.

A: Encoretech is a well established training partner to many law firms. Jeffrey has 25 years of experience helping lawyers use technology. He lives for that moment ‘when the lights come on’ and legal professionals clearly see how they can utilize technology to get their jobs done better. Beyond supporting firms’ technology training needs during ‘major migration moments’, Jeffrey and his team are on a new mission to find more durable, long lasting client relationships whereby, via a managed services approach, they can deliver training and learning support services for the lifespan of the firm. Read more